Shipping policy
FABLEMORROW currently accepts and delivers orders only to addresses within the United Kingdom. We do not offer international delivery through the website at this time.
Order processing
Orders are normally prepared within 1 to 3 business days after payment is authorised. Business days are Monday to Friday and exclude UK public holidays. Orders placed after normal working hours begin processing on the next business day.
If a product has a different preparation time, such as a pre-order or made-to-order release, that timing will be stated on the product page before purchase. Products in the current standard catalogue are sold as stocked products unless clearly marked otherwise.
Delivery time and cost
|
Service |
Timing and charge |
|
Order processing |
1 to 3 business days |
|
Standard UK delivery |
2 to 5 business days after dispatch |
|
Estimated total time |
3 to 8 business days from order confirmation |
|
Standard delivery charge |
Free for all UK orders |
Delivery dates are estimates, not guaranteed appointment times. Severe weather, public holidays, carrier disruption, high-volume periods and incomplete address information may cause delay. Nothing in this policy limits the customer rights that apply when goods are not delivered within the agreed time or within the period required by law.
Dispatch and tracking
When tracking is available, we send a dispatch email containing the tracking reference or tracking link. Tracking can take up to 48 hours after dispatch to show its first carrier scan.
Address accuracy
Customers must provide a complete and accurate delivery address. Contact support@fablemorrow.com as soon as possible if an address needs correction. We cannot guarantee a change after an order has entered packing or dispatch. If a parcel is returned because the address was incomplete, incorrect or not collected, we will contact the customer about redelivery or refund options and may deduct reasonable non-recoverable costs where the law permits.
Delivery problems
If tracking shows delivery but the parcel cannot be found, check safe locations, household members and neighbours first, then contact us promptly. For visible transit damage, keep the packaging and send clear photographs of the parcel and product. We will work with the delivery provider and will provide the remedy required by UK consumer law where goods are lost, damaged or misdelivered before delivery to the customer.