Complaints Handling Policy

We want to resolve concerns fairly and without unnecessary delay. Email support@fablemorrow.com with the order number, a clear description of the issue and the outcome requested. Include photographs or other relevant information where useful, but do not send sensitive payment credentials.

· We acknowledge or respond to normal customer-service enquiries within 1 to 2 business days.

· We review the order record, product information, correspondence and delivery information relevant to the complaint.

· We explain the proposed resolution and any action required from the customer.

· If the customer disagrees, they may request a second review by replying to the same email thread and stating why the proposed resolution does not address the issue.

This process does not limit statutory rights or prevent a customer from seeking independent consumer advice or using an available legal remedy.