Refund policy

We offer a 30-day return period for eligible standard products. This commercial policy sits alongside, and does not replace, statutory rights under UK consumer law.

Change of mind and cancellation rights

For online purchases, customers may notify us that they wish to cancel within 14 days after receiving the goods. After notifying us, the customer has a further 14 days to send the goods back. FABLEMORROW also accepts eligible change-of-mind return requests made within 30 days after delivery.

Return eligibility

· The item must be the product originally supplied by FABLEMORROW.

· The item should be returned with its included archive card, accessories and protective packaging where reasonably possible.

· The item may be inspected as it would be in a shop, but must not be used, altered or damaged beyond what is reasonably necessary to examine it.

· Proof of purchase may be requested.

· Return requests must be sent to support@fablemorrow.com before the item is posted.

Return shipping costs

For a change-of-mind return, the customer is responsible for the return postage and should use a tracked service appropriate to the value and fragility of the item. If the product is faulty, damaged on arrival, materially not as described or incorrect, FABLEMORROW will cover reasonable return costs or provide a prepaid return method.

Items that cannot be returned for change of mind

A personalised or custom-made item cannot normally be returned merely because the customer changed their mind. This exclusion does not apply where the item is faulty, damaged, incorrect or not as described. Sealed hygiene-sensitive products, perishables and other legally excluded products may also be excluded if FABLEMORROW introduces them in the future and clearly identifies the restriction before purchase.

Exchanges

Exchanges are accepted for eligible items, subject to stock availability. Contact support@fablemorrow.com with the order number and requested replacement. If the requested product is unavailable, we will offer another available option or a refund. A change-of-mind exchange may require the customer to pay return postage. FABLEMORROW covers reasonable return and replacement delivery costs for a verified fault, damage or fulfilment error.

Faulty or damaged goods

Products must be of satisfactory quality, fit for their intended purpose and as described. If a product is faulty, damaged, incorrect or materially not as described, contact us promptly with the order number, a description of the issue and photographs where useful. Available remedies may include repair, replacement, price reduction or refund according to the circumstances and applicable UK law. Statutory rights, including the short-term right to reject qualifying faulty goods, are not restricted by this policy.

Refunds

Once the returned item is received and inspected, we will confirm the outcome by email. An approved refund will be returned to the original payment method and is expected to appear in the customer account within 7 business days after inspection. If the payment provider causes an exceptional delay after we have issued the refund, we will provide the available transaction information so the customer can contact that provider.

Where required by law, an eligible cancellation refund includes the price paid and the original standard delivery charge. Any additional amount paid for an enhanced or expedited delivery option is not refundable beyond the standard delivery cost. We may make a lawful deduction for loss in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

How to start a return

· Email support@fablemorrow.com from the email address used for the order.

· Include the order number, product name and reason for the request.

· For damage, a fault or an incorrect item, include clear photographs where possible.

· Wait for return instructions before sending the parcel.

· Do not send returns to the registered office unless the return instructions expressly direct you to do so.